New cars would rather be serviced by the dealerships, of course. But as warranty expires we begin looking for reasonably priced shops. There are so many professionally ran ones that compete in quality with dealerships in terms of customer service. They email you to remind you of your service schedule. They keep records. They befriend you.
I buy used cars, so I have never used service at dealerships. I've always been pleased with the service I receive at independent shops, but I do ask around and get recommendations if I move to a new area.
Yeah, independent shops are good and cheaper alternatives to dealerships. Just find the best independent shop in your area, make friend with the owner and other people there, and never use other shops unless you have to.
I have stumbled upon a service that caters to nothing but independent automotive shops. These are the guys who keep the database of clients and contacts them in behalf of the shop. I think such service is a good thing for these independent shops.
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Are you being served by independent shop owners?
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